Richard Mouser – Resume

Objective

Seeking a leadership position on a results-oriented software development team where strong people skills, creative problem solving, and the ability to make sound business and product feature prioritization decisions is required.

Proven Abilities

  • Strong people skills have built effective teams and developed individuals who moved on to key roles
  • Identifies key project success factors, then focus energy and resources appropriately
  • Builds trust with important partners like technical support and pre-sale engineers
  • Results oriented individual that always finds a way to meet project objectives
  • Makes tough product and feature prioritization decisions that stand the test of time
  • Works well with teams across companies, departments, divisions, functions, and geographies
  • Easily moves from big picture and strategy level to technical and architectural details of a specific feature
  • Turns around troubled projects by organizing people, technology, processes and requirements
  • Customer oriented, identifies spoken and unspoken requirements, able to explain the reason behind requirements to engineers
  • “An unusual aptitude to quickly assimilate new concepts and put them to work”
  • Excellent problem solving skills that are sought out by others across the organization
  • Efficiently utilizes geographically dispersed development teams
  • Experience with Search Engine Optimization, Search Engine Marketing, and e-commerce conversion optimization
  • Excellent presentation skills, comfortable with peers, executives and customers in audiences up to 100 members
  • Certified ScrumMaster, experienced Scrum product owner
  • Awarded US Patent 7,856,489 – Simplify Server Replacement

Professional Experience

Software Development Manager, Hewlett Packard (formerly Compaq), 2000 to Present

Managing development of HP Insight Control server deployment, which is an automated mass deployment application for ProLiant servers based on Symantec Deployment Solution.

  • Coordinated development & QA efforts with Altiris (now Symantec) to adapt their Desktop PC deployment product to meet needs of the server market.
  • Prioritized the ProLiant server deployment road map based on interaction with customers and pre-sales engineers. Served as the customer champion for automated deployment across multiple HP divisions.
  • Managed team through transition from waterfall to an agile process, then ultimately to Scrum.
  • Directly engaged technical pre-sales, training and support organizations to ensure product success.  This engagement process became the model for future products.
  • Self-taught Linux, then developed support for installing Red Hat Linux over the network because no Linux developers were available for the project.
  • Engaged the call center support team to gather and categorize customer issues.  Use the information to drive product quality improvements.  Our project manager achieved six sigma “Black Belt” process improvement certification from this work.

Software Development Manager, Hewlett Packard (formerly Compaq), 1999 to 2000

Managed development of an application to publish software and driver downloads to the Compaq website.

  • Took on a troubled software project that was becoming a critical barrier to operations for multiple Compaq divisions.
  • Worked across divisions to define a stable and achievable set of requirements for the project, and then organized available resources for success.
  • Delivered the application in time to meet critical deadlines (Y2K) for retirement of the legacy process.
  • Created a common process and tools for publishing software downloads across multiple divisions to lower costs, improve quality and provide a consistent customer experience.
  • Engaged and managed a local outsource company to augment internal development team.

Microsoft Liaison for Server Division, Compaq Computer Corporation, 1996 to 1998

Worked at Microsoft’s Redmond campus with the Windows development team to improve the customer experience on ProLiant servers. Recognized for “one of a kind” work with Microsoft that was “critical to our success.”

  • Acted as the driving force behind design and build of Compaq’s Redmond test lab focused on working with Microsoft.
  • Represented Compaq priorities and proposals to Windows development, program management, and QA.
  • Enhanced working relationship between Compaq and Microsoft through daily interaction with key members of the Windows development and QA teams.
  • Spearheaded initial certification of ProLiant servers through Microsoft Windows Hardware Quality Labs.
  • Worked with Windows performance team to improve scale of Windows on ProLiant servers.
  • Supported Microsoft as a Compaq customer, and as a development partner.
  • Successfully negotiated implementation of numerous features in Windows needed by Compaq.
  • Increased awareness of Compaq’s leadership strengths within Microsoft.

Team Leader to Software Development Manager, Compaq, 1990 to 1995

Joined Compaq as a team lead and quickly moved into manager role for software projects that were critical to shipment of Compaq ProLiant servers.

  • Managed development of support for unattended NT 3.51 installation via Compaq’s SmartStart assisted operating system installer.
  • Worked with Microsoft to incorporate features into NT 4.0 to ease future SmartStart development and factory pre-installation.
  • Led on-time delivery of numerous releases of EISA configuration software used by Compaq and the rest of the PC industry.
  • Recognized for efforts that “made a lot of other groups successful” and for having a “whatever it takes for Compaq to be successful” attitude.
  • Considered “largely responsible for the on time success” of the initial release of Compaq SmartStart and Support Software CD, even though my team was not directly responsible for that product.
  • Introduced new test methods, improved communication, and better cooperation between developers and testers which resulted in fewer customer problem reports and higher quality preliminary releases despite a smaller test team.
  • Created proof of concept and led development of the Compaq System Partition concept, which provided numerous Compaq unique features across the entire product line.
  • Implemented software configuration control and release procedures for the team.

Integration Group Manager, Ferranti International Controls, 1988 to 1990

Ferranti (formerly a subsidiary of TRW) sells Supervisory Control and Data Acquisition (SCADA) and Energy Management Systems (EMS) to electrical utilities.

  • Managed the team responsible for integrating the baseline version of a new product, which was used on numerous customer projects. Our task was to integrate completed subsystems of a new real-time energy management system into a working release.
  • Created a test environment that reduced setup time for integration of new software by 50%.
  • Led creation of procedures and tools, which sped up development and increased the rate of system integration by over 400%.
  • Integrated a large backlog of completed subsystems into the baseline product and put all Ferranti software under configuration control.
  • Created the first working version of the SCADA system from a full source build; created build tools and process used by projects across the company.

Software Engineer to Software Development Leader, Ferranti, 1983 to 1988

Managed team developing operating system level services, and custom device drivers for a new distributed architecture SCADA system.

  • Trained ten new software engineers and built a “highly motivated and cohesive team.”
  • Initiated new development processes and quality reviews that reduced software problem reports by 63% and cut the need for support of internal users in half.
  • Briefed customers on the benefits of a distributed architecture system and the system level services available to their in-house developers.
  • Met critical project milestones, developed skills of employees who went on to take leadership positions.
  • As a Software Engineer, designed, developed, and tested real-time software for SCADA systems.
  • Earned promotions in three consecutive years for “an unusual aptitude to quickly assimilate new concepts and put them to work” and for “enthusiasm and aggressiveness in pursuit of assigned tasks.”
  • Recognized for numerous technical, process and project innovations that improved system performance, reduced development time, exceeded customer expectations, and allowed the company to meet important customer milestones.
  • Created an “outstanding design” of front-end device initialization and communication software for a distributed SCADA system.
  • Recognized as one of the key contributors in the company and earned a leadership position on the new product development team.

Education

Bachelor of Science, Computing and Information Sciences, Trinity University, San Antonio, Texas, May 1983.

Education continues through technical, management and leadership courses, along with  real-world experience.

Personal

Born in 1960, excellent health, presentable, currently lives in Houston Texas.

Hobbies include hiking, biking, CrossFit, triathlon, photography, snow skiing, snowboarding, sailing and challenges that require imaginative solutions.